What to expect

We recognise that people with complex needs and those close to them face significant challenges in navigating the care system and finding appropriate support. We’re ready to help you understand the choices available; to help you make properly informed decisions; and to ensure you get the care and support you need. The path is not the same for everyone, but here we’ve outlined the journey, step-by-step, so you’ll have a good idea of what to expect at each stage.